Shipping & Delivery Policy
Last Updated: January 10, 2026
⚡ Instant Digital Delivery: All our courses and services are delivered digitally with instant access upon successful payment. No physical shipping required!
1. Nature of Products
TallySense provides 100% digital products and services, including:
- Online video courses (recorded and live)
- Downloadable course materials (PDFs, eBooks, practice files)
- Digital certificates
- Online assessments and quizzes
- Cloud-based learning platform access
Since all our offerings are digital, traditional shipping does not apply. This policy outlines how we deliver digital access and content to you.
2. Delivery Process
2.1 Recorded Courses
Delivery Timeline: Immediate (within minutes)
- Purchase Completion: Complete payment through our secure gateway (Razorpay)
- Payment Verification: Automatic verification (usually instant)
- Account Creation: Your account is automatically created or updated
- Access Email: You receive login credentials and course access link via email
- WhatsApp Confirmation: Instant confirmation message on WhatsApp (if opted in)
- Immediate Access: Login and start learning right away
Expected Delivery Time: Within 5-10 minutes of successful payment. If delayed, check your spam folder or contact support.
2.2 Live Classes
Delivery Timeline: As per schedule
- Enrollment Confirmation: Immediate upon payment
- Class Schedule: Sent via email within 24 hours of enrollment
- Meeting Links: Shared 1-2 hours before each live session
- Recordings: Available within 24-48 hours after each session
- Course Materials: Shared progressively as the course advances
2.3 Certificates
Delivery Timeline: Upon course completion
- Assessment Completion: Complete all required assessments
- Verification: 1-2 business days for review
- Certificate Generation: Automatic generation upon passing
- Digital Delivery: PDF certificate sent via email
- Download Access: Available in your account dashboard
3. Delivery Methods
3.1 Email Delivery
Primary delivery method for all digital content:
- Course access credentials
- Login links and instructions
- Course materials and resources
- Certificates and completion documents
- Important updates and announcements
Important: Ensure you provide a valid email address and check your spam/junk folder if emails don't arrive.
3.2 WhatsApp Delivery
Supplementary delivery method (if you opted in):
- Instant payment confirmation
- Quick course access links
- Live class reminders
- Important updates and support
3.3 Platform Access
All course content is accessible through:
- Our website learning portal
- Mobile-responsive interface
- 24/7 online access (after login)
4. Access Requirements
4.1 Technical Requirements
To access our digital courses, you need:
- Device: Computer, laptop, tablet, or smartphone
- Internet: Stable broadband connection (minimum 2 Mbps recommended)
- Browser: Updated version of Chrome, Firefox, Safari, or Edge
- Email: Active email account for communications
- Storage: Adequate space for downloadable materials (if applicable)
4.2 Account Access
- Create/login to your TallySense account
- Use the credentials sent via email
- Reset password if needed through email verification
- Multi-device access allowed (limited concurrent sessions)
5. Delivery Timeline Summary
| Product/Service |
Delivery Time |
| Recorded Course Access |
Immediate (5-10 minutes) |
| Live Class Schedule |
Within 24 hours |
| Course Materials |
Immediate to progressive |
| Certificates |
1-3 business days post-completion |
| Live Class Recordings |
24-48 hours after session |
6. Delivery Confirmation
You will receive confirmation of successful delivery through:
- Email Confirmation: Detailed access instructions and credentials
- WhatsApp Notification: Quick confirmation message (if opted in)
- Account Dashboard: Enrolled courses visible in your profile
- Payment Receipt: Transaction confirmation from Razorpay
7. Failed or Delayed Delivery
7.1 Common Reasons for Delayed Access
- Payment Pending: Payment verification in progress
- Email Issues: Incorrect email address or spam filtering
- Technical Glitches: Temporary platform issues
- Account Issues: Duplicate accounts or login problems
7.2 What to Do If Access Is Delayed
- Wait 10 Minutes: Most delays resolve within this time
- Check Email: Look in spam/junk folders
- Verify Payment: Confirm payment was successful in your bank account
- Contact Support: Message us on WhatsApp at +91 9009777139
- Provide Details: Share your payment transaction ID and registered email
Priority Support: If you don't receive access within 30 minutes of payment, contact us immediately. We'll resolve it within 1-2 hours during business hours.
8. Downloadable Content
For courses with downloadable materials:
- Format: PDF, ZIP files, or other specified formats
- Availability: Immediate upon course enrollment
- Download Limits: Unlimited downloads (no expiry)
- File Size: Clearly mentioned in course description
- Updates: Automatic access to updated versions
9. Access Duration
Course access duration varies by product:
- Lifetime Access Courses: Unlimited duration (as long as platform exists)
- Live Classes: Duration of batch + recordings access (typically 1 year)
- Certificates: Permanent (lifetime validity)
- Course Updates: Free access to content updates
10. Geographical Restrictions
Our digital courses are available worldwide with the following considerations:
- No Geographic Limitations: Access from anywhere with internet
- Time Zones: Live classes scheduled in IST (Indian Standard Time)
- Language: Courses primarily in Hindi and English
- Payment: All transactions in INR (Indian Rupees)
11. Technical Support for Access Issues
If you face any technical difficulties accessing content:
- 24/7 Support: WhatsApp support available
- Email Support: Detailed troubleshooting via email
- Response Time: Within 2-4 hours during business hours
- Resolution Time: Most issues resolved within 24 hours
12. No Physical Shipping
Important Notice: We do not ship any physical products. All courses, materials, and certificates are delivered digitally. There are no shipping charges, customs duties, or physical delivery delays.
13. Terms and Conditions
Digital delivery is subject to:
- Successful payment verification
- Acceptance of our Terms of Service
- Platform availability and uptime
- Your device and internet compatibility
14. Contact for Delivery Issues
For any delivery-related queries or issues:
- WhatsApp Support: +91 9009777139 (Fastest response)
- Website: tallysense.in
- Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST
- Emergency Support: Available via WhatsApp 24/7
What You Need: When contacting support about delivery, please have your payment transaction ID, registered email address, and order details ready for faster resolution.
15. Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date will reflect the most recent revision.