Refund & Cancellation Policy
Last Updated: January 13, 2026
At TallySense, we are committed to your satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our courses and services.
Digital Product Policy: Our recorded courses are digital products that provide instant access to intellectual property, downloadable materials, and proprietary video content. Consequently, we maintain a strict no-refund policy for these products.
1.1 Recorded Courses (Lifetime Access)
For all recorded/offline courses (including bundles) with lifetime access:
- No Money-Back Guarantee: Due to the digital nature of the content, all sales are final.
- Instant Access: Once payment is confirmed, you receive immediate access to the entire curriculum, making refunds non-viable.
- Refund Eligibility: Not applicable to any recorded or self-paced course content.
1.2 Live Classes
For live online classes:
- Before Class Starts: Full refund if requested at least 24 hours before the first scheduled class
- Trial Period: 50% refund if requested within 48 hours (2 days) of the first class and only if the second class has not been attended
- No Refund: No refund will be provided after 2 days from the start date or after attending 2 classes (whichever comes first)
1.3 Certificate Programs
For all certification and assessment programs:
- No Refund: Due to the immediate processing of certification applications and enrollment in the assessment platform, all certificate program fees are strictly non-refundable from the moment of purchase.
2. Non-Refundable Scenarios
Refunds will NOT be provided in the following cases:
- All recorded/offline course purchases (Digital Products)
- All Certificate Program fees
- More than 2 days have passed since the start of live classes
- Attending 2 or more live class sessions
- Course completion certificates have been issued
- Violation of our Terms of Service
- Account suspension or termination due to policy violations
- Promotional or discounted courses (unless otherwise stated)
- Course bundles where any content has been accessed
- Technical issues on the user's end (device incompatibility, internet connectivity)
- Change of mind after the purchase is complete
3. Cancellation Policy
3.1 Student-Initiated Cancellation
If you wish to cancel your enrollment:
- Contact us via WhatsApp at +91 9009777139 with your order details
- Provide your registered email address and payment transaction ID
- State the reason for cancellation (optional but helps us improve)
- Cancellation requests must be submitted within the eligible timeframe
3.2 TallySense-Initiated Cancellation
We reserve the right to cancel or postpone courses due to:
- Low Enrollment: Minimum student requirements not met
- Instructor Unavailability: Emergency or unforeseen circumstances
- Technical Issues: Platform or system failures beyond our control
- Force Majeure: Natural disasters, pandemics, or other unforeseeable events
In case of TallySense-initiated cancellation: You will receive a full refund OR the option to transfer to an alternative batch/course of equal or greater value.
4. Refund Process
4.1 How to Request a Refund
- Contact Support: Message us on WhatsApp at +91 9009777139
- Provide Details: Include your name, email, order ID, and reason for refund
- Verification: We'll verify your eligibility based on this policy
- Approval: If approved, refund will be processed within 7-10 business days
4.2 Refund Timeline
- Verification: 1-2 business days to review and approve your request
- Processing: 5-7 business days for refund to be initiated
- Credit to Account: 5-10 business days depending on your bank/payment provider
4.3 Refund Method
Refunds will be credited to the original payment method:
- UPI: Instant to 24 hours
- Credit/Debit Card: 5-7 business days
- Net Banking: 5-7 business days
- Wallets: 1-3 business days
5. Partial Refunds
In certain exceptional circumstances, we may offer partial refunds:
- Technical Issues: If significant course content is unavailable due to our platform issues
- Content Quality: If course content significantly differs from the description
- Instructor Change: Major changes to course delivery or instructor mid-course
Partial refund amount will be determined on a case-by-case basis at our sole discretion.
6. Course Transfers
Instead of a refund, you may opt to transfer to another course:
- Transfer is allowed within 30 days of original purchase
- Available only for courses of equal or lesser value
- If the new course is more expensive, you must pay the price difference
- If the new course is less expensive, the difference is non-refundable
- Only one transfer is permitted per purchase
7. Chargeback Policy
Important: If you initiate a chargeback or payment dispute without contacting us first:
- Your account will be immediately suspended
- All course access will be revoked
- Certificates (if issued) will be invalidated
- You may be liable for chargeback fees and legal costs
Please contact us first to resolve any payment issues before initiating a chargeback.
8. Promotional Offers and Discounts
For courses purchased during promotional periods:
- Standard refund policy applies unless otherwise stated in the promotion terms
- Flash sale and limited-time offer purchases may have modified refund terms
- Coupon code usage does not affect refund eligibility
- Refund amount will be based on the actual amount paid, not the original price
9. Bundle and Package Purchases
For course bundles or package deals:
- Refund eligibility applies to the entire bundle, not individual courses
- If any course in the bundle has been substantially accessed, the entire bundle becomes non-refundable
- Bundle discounts will be recalculated if partial refund is provided
10. Technical Support Before Refund
Before requesting a refund due to technical issues:
- Contact our support team for troubleshooting assistance
- Ensure your device meets minimum system requirements
- Try accessing content from different devices or browsers
- Check your internet connection stability
Many technical issues can be resolved quickly, and we're here to help!
11. Dispute Resolution
If you disagree with a refund decision:
- You may request a review by contacting us with additional information
- We will conduct a second review within 5 business days
- Our final decision will be communicated to you in writing
- If still unsatisfied, you may pursue dispute resolution as outlined in our Terms of Service
12. Special Circumstances
We understand that exceptional situations may arise. If you have a special circumstance (medical emergency, natural disaster, etc.), please contact us. We will review your case individually and may make accommodations outside of this standard policy.
13. Updates to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date will reflect the most recent revision. Your continued use of our services after changes constitutes acceptance of the modified policy.
14. Contact for Refunds and Cancellations
For all refund and cancellation requests, please contact us:
What You Need: When requesting a refund, please have your order ID, registered email address, and payment transaction details ready for faster processing.
15. Acknowledgment
By purchasing our courses, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.
